Return and refund policy

Return & Refund Policy – ALOURSH

At ALOURSH, we are committed to your satisfaction. If you're not fully happy with your purchase, you may initiate a return within 7 days of receiving your order.

 

 

Return Conditions

To be eligible for a return, please ensure the following:

  • The product is unused and in original condition

  • All original packaging, labels, and accessories must be intact

  • Used, damaged, or incomplete products will not be accepted

 

 

No Returns on Customized Products

Please note: Customized photo frames are made to order and cannot be returned or exchanged.
Kindly ensure all customization details (text, image, name, etc.) are correct before placing the order.

 

 

How to Request a Return

  1. Contact Our Support: Reach out to our customer support team via phone or WhatsApp to initiate your return request.

  2. Product Inspection: Once we receive the returned item, our team will inspect its condition.

  3. Refund or Exchange:

    • If approved, your refund will be processed to your original payment method within 48 hours

    • Alternatively, you may request an exchange

 

 

Return Charges

Return or exchange charges will be deducted from your refund or added to the exchange total:

  • Orders below ₹1000 – ₹80 charge

  • Orders between ₹1000 – ₹3000 – ₹150 charge

  • Orders above ₹3000 – Charges will vary depending on the product value

 

 

Important Notes

  • Sale items are non-returnable

  • We reserve the right to reject returns that do not meet our policy guidelines